Frequently Asked Questions
Hi all !
Heres a page of all of the frequently asked questions we have been getting :) Don't hesitate to reach out if you have more !
How long does it take to get my order?
We try to get orders out in 24-48 hours as shipping is delayed right now
How do I care for my Elsie May products?
Our face masks are all hand made so please, delicate wash in warm water and hang to dry.
Scrunchies are dry clean only
Clothing is delicate wash and lay flat to dry
All of our Headbands are hand wash cold and lay flat to dry. Always iron on a low setting. (Use your discretion)
Can I do custom orders if I don't see a pattern I want ?
Absolutely ! We love to make our customers happy, please reach out and let us know what you want to see and we will do our best.
How do I re-tie my Big Bow Headbands ?
Please click link below and watch a step by step video to show you or please follow the steps on our 'How to re-tie a big bow headband' page.
https://youtu.be/RKgt_pb3xsc <----------YOUTUBE LINK
Do you take refunds?
No we don't
My item is coming apart and you don't take refunds ?
If its our fault that the product is falling apart we will make it right, please just email us firstname.lastname@example.org
We don't allow cancelled orders, sorry please be sure before purchasing !!
Thank you !! XO